"Gone are the times!!!"

A review of Roderick Charles by Marc written on Thursday 4th of July 2024

I have known Roderick Charles for more than 20 years from the time I was still leaving in the UK and I must say never faced any issues during all that time.

Until last week when I decided to by a double breasted blazer online and have it shipped to France. I was asked to pay for a price not including VAT as well as what appears to be a fairly high amount for the delivery costs (£35). I knew that I would have to pay the VAT back in France but certainly ot expected to pay more than the double.

The Roderick website never mentioned that such good surprise may arise (of course because if they would have, I'll probably would have reconsidered my choice). And when I reported that incident, they offered nothing more than the average "not responsible for this kind of situation" that clearly characterise the total lack of empathy with the average old client I suppose I am.

Gone are the times when a little sympathy, understanding or consideration to their customers from this establishment were the key words! Good morning faceless profit!

Time for me to turn myself to a proper taylor carrying on charging VAT to his European customers and preventing them to face surprises for which Roderick certainly does not feel accountable for..

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