A review of Guerlain by Anne. written on Tuesday 5th of July 2016
Whats happened to the guerlain counter it never has any staff and if anyone is working on the counter the customer service is so poor. I've been buying guerlain from their for years. The old staff was amazing so friendly and with excellent service which made me come back all the time it's so sad to see this prestigious brand go to waste. Please bring back the old staff guerlain so we can enjoy spending our money again I have to buy online now for my guerlain products not the same. I would go to John Lewis Trafford center where I would be served by a lovely lady from guerlain and that counter has disappeared now. I'm disappointed with guerlain please get some employees who are passionate about the brand and have strong customer service..
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Map showing Guerlain on Oxford Street