"Bad customer service"

A review of Guerlain by Carol Hughes written on Thursday 20th of November 2014

Today went into Guildford store and chose lipstick and mascara. I'm just about to pay when another customer gets attention of Guerlain assistant. She says to other customer I'm just serving someone in spite of that off she goes to other customer leaving me waiting. I'm not prepared to put up with bad customer sevice so I left. There has been no real customer service Elham/Ellie left many months ago. Last assistant was male and didn't want to give samples - having been allergic to Aveda and Yves St Laurent I can't just use any product. Buck up your idea of customer service Guerlain..

NOTE: Reviews are submitted by visitors of our site. The contents of this page are in no way representative of the entity being reviewed, Guerlain, and are merely third party opinions. London Online accepts no liability in respect of any material submitted by visitors and published by us and we are not responsible for its content and accuracy. For further details, see our Terms & Conditions.