"Good quality workmanship but could not recommend"

A review of Horncastle & Sons Roofing Ltd by Anon written on Thursday 31st of October 2013

Went with them to replace mid-size flat roof despite being most expensive quote as they had direct experience having done the next door house in our terrace. When they took old rood off they said it was a concrete roof and therefore would be more expensive than quote and require more insulation. When asked why they didn't cross reference with next doors job when they put quote together to research construction of roof i was rudely told they didn't keep records of past jobs and i quote "that's like asking me what hotel i stayed in in 1991!" Luckily my husband is in house building and showed them on insulation manufacturer's website that insulation we were quoted for was still sufficient otherwise would have been out of pocket unnecessarily. Work was very good and did come with extra insurance than others but not happy with correspondance which was only friendly during quoting process and was quite surly once we'd taken them on to do the job! One thing that was really bad was they were meant to remove an old water tank from our roof. Once this had been done instead of taking trouble to dispose of it they just put it onto next doors roof! Not entirely professional .

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