"Does the customer come first in Lisburn's store?"

A review of Bhs Ltd by Jackie Murdock written on Wednesday 9th of February 2011

Yesterday I visited Lisburn from Dublin and went to the BHS Stoes in Bow Street Mall at 3.45p.m. I was with two friends and we went to the resturant for a cup of tea only to be told it was closed! When I asked why I was given a vague answer saying they sometimes closed early. I then went to visit the toilet and was told that the toilets close at the same time as the resturant. We went elsewhere for our afternoon tea and toilet break but returned to the store at 5 o'clock, understanding the store closes at 5.30. Whilst I was gathering up some items at 5.15 a lady (whom I presume to be a supervisor) asked the girls on the till if they had closed and then saw me and some other customers and incidated that we should pay immediately, which I did. I left the store at 23 minutes past 5 to see the shutters coming down. This was not the service I expected from BHS. .

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