"The Worst Customer Service provided - Spice Rack Honeypot Lane, London, HA7 1EF"

A review of Symphonies Club Ltd by Naran written on Sunday 26th of December 2010

Spice Rack has the worst customer service that I have ever seen. I had made and take away order on the number: 0208-206 1024 at 17:58 and had made an order.

I had then gone to collect my order at 19:00. I had asked a staff member if my order is ready to collect he had replied to me that it will take another 5-10 minutes and will be with me as soon as possible. I had waited for another 20 – 25 min for the order and then had asked the staff member, if my order is ready. He came back and replied “your order has not been placed you may have ordered at another spice rack”, I then explained him that this is the place I had made the order and showed him the number that i had call on and said why have you just made me wait this long as you could have told me in the starting. I had now waited over 30 minutes for the order and for this matter to be resolved. The staff members kept telling me you did not make the order here, I felt as if they where accusing me off lying to them that I had made an order. I then told the staff member, I am certain that the order had been placed please check with your staff. The staff then replied to me that they can take another order again but still there was no consideration of the customer (myself) in the inconvenience this had caused me. I felt as if I was blamed for the order that I had called for. I got my order handed over to me at 20:40.

Surely there is something going wrong here the customer care is not satisfactory as it should be. Spice rack tends to care about there staff more then there customers.

This is for people out there wanting to place a order over the phone.

Please be aware of what great inconvenience Spice Rack can cause. I would never recommend Spice Rack Honeypot Lane, London, HA7 1EF.

Note: There food is great but there service is unacceptable.

If they were able to balance the both Customer and Staff Spice Rack would be a better Restaurant.

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