"Nice outfits but rubbish service!"

A review of Damini's Saress Ltd by Bride to be... written on Friday 13th of August 2010

Hi All,

I have recently brought my wedding lengha from Daminis was really pleased the day i brought it. I put a deposit down and the person serving was really very helpful, probably because she was trying to catch a sale. I put a deposit down on my outfit and requested a few additions to the embroidary which werent cheap, but as it was my wedding lengha i thought it was worth it. The sales woman told me that all fittings were included and that i should come back closer to my wedding to get my alterations done. The lengha was packed in a nice silver box wrapped in tissue paper. i then went on a hunt to buy my jewellery and as the paper it was wrapped in had torn, i went back into daminis to ask for a few extra sheets so that when the lengha was presented to me officially on the weddng it would be wrapped to look nice, the woman in the shop refused to give me any tissue paper, i dont know why but she was damn rude and really off putting. I mean i speant 2k on a lengha and they coulddnt even give a few sheets of paper? how lame.i was furious at the way she spoke to us, and it was the same woman who had served us originally. Her attitude was obnoxious. Anyway i left it.

I then returned a few months later to get my alterations for the wedding and they then told me that alterations are charged for, when i told then i was told they were included she refused blatently and said no way, she asked me for proof in writing. Obviously i didnt have this and she new i needed it altered so i had to churp up another 50 quid on alterations.It really put a downer on the whole experience, as the day i brought i was so happy, I couldnt believe how bad the after sales service is. They have a really good brand, really nice outfits, but its a shame the staff and service is not in the slightest professional. They think once someone has paid for there outfit they have their money and dont need to bother with them.Well they have just lost a customer that would have gladley recommended then to others and also returned to them if it wernt for this. On the one hand they tell you your gettinga complete bridal package then when they feel like it they change there minds. Although i love my outfit to bits, if i had known the service was going to be this bad i would have shopped elsewhere. There are plenty of other shops that have outfits as nice with better service!!

.

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