"What an Experience..."

A review of Cafe Concerto Ltd by Louis Gray written on Sunday 18th of July 2010

During a recent trip to London, we decided to give Cafe Concerto a chance to serve us dinner and a fine dessert. Our party of six sat at two tables, one for four, and another for two. We were seated rather reluctantly by the staff, as they had recently cleaned the area that could accommodate our two parties. We sat behind the dessert display with a great view of the other patrons. We only waited 10-15 minutes for our menus, and many,many people whom arrived after us were served well before us.

When our food came to the table, we were chastised for making the manager hold a hot plate- "Hurry and tell me who order the lasagna, this is hot." After eating the food,(it was nothing spectacular, but it did manage to sate our appetite) we asked for the dessert menu. Then we asked for the dessert menu again. Finally my daughter got up from the table and asked a different server for a dessert menu. After questing for the dessert for nearly thirty minutes, we were severely disappointed in the taste, presentation and value. At this point we were so disappointed in our whole experience that we decided that not one of the employees at Cafe Concerto had earned any sort of tip. We felt that other customers received preferential treatment,and that we were seen a nuisance to the entire staff. So,when we received our bills, we were totally shocked to see that we were being subjected to MANDATORY 12.5% tip. Our parties of four and two had become large enough to warrant the exorbitant fees.

IN Summary,if you want to overpay for sub-par food,and subject yourself to rude, uncaring snobbery for service, then I implore you to eat at Cafe Concerto on Regent Street..

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