"BOOKING NIGHTMARE !!!"

A review of TAP Portugal by Dunksd written on Tuesday 23rd of March 2010

I am very surprised that for over 24 hours ( between 22/03/10 and 23/03/10), possibly beyond no one is answering the 0845 601 0932 number. I ahev been listening to the complementary music for over 3 hours. I have been trying to book a flight and also change the dates for other 3 tickets. If there are operational issues please be courteous enough to put some sort of IVR message so that customers calling into this number are aware.

TAP should really look at scoring their agents who may be handling this aspect of their operations as I am sure there is lost custom due to their in efficiencies.

On previous occasions, I have found one female extreemely rude and lacking any customer facing skills. On the whole, I found other staff friendly and helpful..

NOTE: Reviews are submitted by visitors of our site. The contents of this page are in no way representative of the entity being reviewed, TAP Portugal, and are merely third party opinions. London Online accepts no liability in respect of any material submitted by visitors and published by us and we are not responsible for its content and accuracy. For further details, see our Terms & Conditions.