"Lack of customer service"

A review of Lloyds TSB Bank PLC by Disgruntled. written on Friday 6th of February 2009

Last year I lost my identity somehow and the help I received from the helpline was second to none. However, after filling in numerous forms I did not hear anything at all. It must have been easy to trace the recipient of a bed bought on my account and also 2 taxi companies in London who also used it.

I have also written twice now to Lloyds TSB,once to my local branch and another to the call centre regarding the cancellation of a standing order but the payment was still taken out.

I have had a Lloyds TSB a/c for 46 years and never had trouble before. Now it seems my debit card has been block by security and although I received assurances that it was now ok to use 3 hours ago it has still not been reinstated. What a way to run things, no wonder this country is going to the dogs.

This would never have happened in my days as a Barclay girl..

NOTE: Reviews are submitted by visitors of our site. The contents of this page are in no way representative of the entity being reviewed, Lloyds TSB Bank PLC, and are merely third party opinions. London Online accepts no liability in respect of any material submitted by visitors and published by us and we are not responsible for its content and accuracy. For further details, see our Terms & Conditions.